Strategic Plan

Strategic Plan Goals

1. Advance literacy and lifelong learning through innovative programs and services that meet the diverse needs and interests of our communities.

  • Strategy 1 — Review and enhance programs and services for all generations of readers.
    • Improve access to a collection that exceeds expectations.
    • Expand readers' advisory services.
    • Advance programming that encourages reading and writing and celebrates authors.
    • Increase early literacy programs to reach every family in our service district.
    • Partner with families, caregivers and schools to improve K-12 grade-level reading.
    • Improve adult literacy rates by increasing participation in Aspire Greater Cleveland.
  • Strategy 2 — Support student success through programs and partnerships with families, school districts and other community agencies.
    • Help children begin school with necessary kindergarten readiness skills.
    • Provide K-12 students with out-of-school time experiences that inspire curiosity and support educational outcomes.
    • Reduce barriers to student resources.
  • Strategy 3 — Contribute to the region's economic growth.
    • Establish our position in the workforce development ecosystem by increasing awareness of services and expanding partnerships.
    • Increase Innovation Centers and services to support entrepreneurs and small business growth.
    • Offer programs that support non-traditional pathways to educational attainment.

2. Prioritize connections with our customers and our communities.

  • Strategy 1 — Build and enhance our reputation in the community.
    • Deliver excellent customer service that delights and exceeds expectations.
    • Implement CCPL rebranding program.
    • Revise communications strategies to ensure they are inclusive and connect with all residents in our service district.
    • Strengthen relationships with community organizations and businesses to generate and expand Library support.
  • Strategy 2 — Strengthen the region's social infrastructure.
    • Expand information literacy offerings to support informed participation in civic life.
    • Provide open, welcoming spaces that encourage collaboration and connection.
    • Increase programming that promotes civic dialogue.
  • Strategy 3 — Refine processes and partnerships to serve our communities through our dynamic, welcoming spaces and commitment to open access for all.
    • Collaborate with local government and organizations to deliver information services related to e-government, transportation, housing and food assistance.
    • Engage in partnerships to address health disparities in our communities.

3. Nurture a culture of inclusion and respect that empowers staff and equitably connects our communities to opportunity.

  • Strategy 1 — Prioritize digital equity and inclusion.
    • Increase digital literacy training inside and outside library branches to expand opportunity for all.
    • Help narrow the digital divide and connect all residents to the digital economy.
  • Strategy 2 — Integrate diversity, equity and inclusion into program and service planning.
    • Develop a portfolio of programs that celebrate and advance cultural understanding.
    • Build a collection that reflects and represents the diversity of the communities we serve.
    • Ensure accountability through DEI outcome reporting.
  • Strategy 3 — Integrate diversity, equity and inclusion into CCPL operations.
    • Train and support staff as we strengthen our organizational cultural competency.
    • Develop talent recruitment and retention programs to grow and support a diverse workforce.
    • Contribute to economic opportunity for all by establishing a supplier diversity program.