Goal 1: Advance literacy and lifelong learning through innovative programs and services that meet the diverse needs and interests of our communities.

• Review and enhance programs and services for all generations of readers.
  • Improve access to a collection that exceeds expectations.
  • Expand readers' advisory services.
  • Advance programming that encourages reading and writing and celebrates authors.
  • Increase early literacy programs to reach every family in our service district.
  • Partner with families, caregivers and schools to improve K-12 grade-level reading.
  • Improve adult literacy rates by increasing participation in Aspire Greater Cleveland.
• Support student success through programs and partnerships with families, school districts and other community agencies.
  • Help children begin school with necessary kindergarten readiness skills.
  • Provide K-12 students with out-of-school time experiences that inspire curiosity and support educational outcomes.
  • Reduce barriers to student resources.
• Contribute to the region's economic growth.​
  • Establish our position in the workforce development ecosystem by increasing awareness of services and expanding partnerships.
  • Increase Innovation Centers and services to support entrepreneurs and small business growth.
  • Offer programs that support non-traditional pathways to educational attainment.

Goal 2: Prioritize connections with our customers and our communities.

• Build and enhance our reputation in the community.
  • Deliver excellent customer service that delights and exceeds expectations.
  • Implement CCPL rebranding program.
  • Revise communications strategies to ensure they are inclusive and connect with all residents in our service district.
  • Strengthen relationships with community organizations and businesses to generate and expand Library support.
• Strengthen the region's social infrastructure.
  • Expand information literacy offerings to support informed participation in civic life.
  • Provide open, welcoming spaces that encourage collaboration and connection.
  • Increase programming that promotes civic dialogue.
• Refine processes and partnerships to serve our communities through our dynamic, welcoming spaces and commitment to open access for all.
  • Collaborate with local government and organizations to deliver information services related to e-government, transportation, housing and food assistance.
  • Engage in partnerships to address health disparities in our communities.

Goal 3: Nurture a culture of inclusion and respect that empowers staff and equitably connects our communities to opportunity.

• Prioritize digital equity and inclusion.
  • Increase digital literacy training inside and outside library branches to expand opportunity for all.
  • Help narrow the digital divide and connect all residents to the digital economy.
• Integrate diversity, equity and inclusion into program and service planning.
  • Develop a portfolio of programs that celebrate and advance cultural understanding.
  • Build a collection that reflects and represents the diversity of the communities we serve.
  • Ensure accountability through DEI outcome reporting.
• Integrate diversity, equity and inclusion into CCPL operations.
  • Train and support staff as we strengthen our organizational cultural competency.
  • Develop talent recruitment and retention programs to grow and support a diverse workforce.
  • Contribute to economic opportunity for all by establishing a supplier diversity program.