Courtesy Notices

Sign up for text and/or email courtesy notices and we’ll send you a reminder to renew or return your library materials BEFORE they are due. We also offer holds pickup notices by phone.

Text Message Notices

Keep track of your library account on your mobile phone using our Shoutbomb text messaging service. Sign up to receive texts when:

  • Items you requested are ready for pickup
  • Items you have borrowed are due soon
  • Items are overdue

NOTE: There is no fee to sign up for our text messaging service, but your mobile service provider’s regular text messaging rates apply.

How Do I Sign Up?

If you've never received text message notices from the Library, use either option shown below — by Text or using the Form.

Text Message Option

  1. Add the phone number 1-216-600-0080 to your Contacts
  2. Text the word SIGNUP to the phone number 1.216.600.0080
  3. You will receive a reply from Shoutbomb requesting your library card number or username
  4. Text your library card number or username
  5. You will receive a reply from Shoutbomb requesting your Library PIN
  6. Text your Library PIN

TIP: You can combine these steps into a single text by using the plus sign between steps. Example: SIGNUP+{Your Library Card Number}+{Your PIN}

Once your Shoutbomb registration has been completed, you will automatically get text notices about items available to pick up, items that are due soon, and overdue items. A text will be sent only when activity on your account triggers a message.

Courtesy Notices Sign up

Other Features

Text keywords (see "How do I use Shoutbomb keywords?" in FAQs below) to 1.216.600.0080 if you want to:

  • Renew your library items
  • See the status of all items checked out to your library account

Manage your account:

  • Send and receive texts in English or Spanish
  • Add a secondary library card or username

Frequently Asked Questions

  • There is no fee to sign up for this service, but your cell phone plan’s regular text messaging rates still apply. Please contact your cell phone service provider for rate information.

  • The Shoutbomb service processes all requests within 60 seconds of receiving your message, but some cell phone providers do not deliver this first message promptly.  If you still haven’t received a reply after 4 hours, text the keyword RESEND to1.216.600.0080. You can only use the RESEND command three times per day. This limitation is in place to protect from spam messages.

  • Texts will be sent only when activity on your account triggers a message.

  • Yes. Text ADDCARD to 1.216.600.0080 . You will need to know the library card number or username plus the PIN for the card you want to add. Text MYCARDS to confirm the additional account has been added to your service

  • Manage and keep track of your library account by texting these keywords to 1.216.600.0080 . TIP: You can text HELP to 1.216.600.0080 at any time for a complete list of keywords.

    • ADDCARD - Add a secondary library card or Username to your account.
    • CXH - Will allow you to cancel hold items that are ready for pickup.
    • DROPCARD - Remove secondary library card or Username from your account.
    • FEES- Toggles notification on/off when fees are added to your account (automatically turned on when you register).
    • HELP - Request detailed descriptions and how to use each keyword.
    • HL - Request a list of your items currently on hold that are ready for pickup.
    • HOLDS - Toggles hold notices on or off (automatically turned on when you register).
    • IOWEU - Shows you any fee you owe broken down by card number or username.
    • MYBOOKS - Lists the status of all the titles checked out to your library account.
    • MYCARDS - Lists all of the cards on your Shoutbomb text messaging account.
    • NOTICES - Turns your notice settings on or off.
    • OA - Request to renew all overdue items.
    • OL - Get a list of overdue items.
    • OVERDUE – Toggle notification on/off for 1,14 and 28 day overdue warnings (automatically turned on when you register).
    • QUIT – turn off the text messaging service.
    • RA - Request to renew all eligible items.
    • RESEND - Resend the last message from Shoutbomb.
    • RENEW – Toggle notification on or off for 1 day due date warnings (automatically turned on when you register).
    • RL - See a list of items you can renew.
    • SIGNUP - Register for text messaging service.
    • SWITCHPHONE - Switch carriers or phone numbers.
    • TEST- Test your connection to Shoutbomb service.
  • To cancel your service, text STOP or QUIT to 1-216-600-0080.

  • No. Text messaging is not supported for placing holds in OverDrive.

Email & Phone Notices

To sign up for email or phone notices, login to your library account and click on “Edit Account.” Enter your email address or your phone number in the appropriate fields under “Contact Info.”

TIP: Add our email addresses to your “safe senders list” and your email contacts so your library notices don’t get blocked:

notification@cuyahogalibrary.org

donotreply@overdrive.com

noreply@cuyahogalibrary.org

You can also update your email address using these steps if your email address changes. Your email address will be used for library purposes only.

You can similarly update your phone number. If you opt to receive phone messages, you will receive calls when library items you have placed on hold are ready for pickup.