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Our Strategic Plan


1. Advance literacy and lifelong learning through innovative programs and services that meet the diverse needs and interests of our communities. 

  • Strategy 1 — Review and enhance programs and services for all generations of readers
    • Objectives: 
      • Improve access to a collection that exceeds expectations. 
      • Expand readers' advisory services. 
      • Advance programming that encourages reading and writing and celebrates authors. 
      • Increase early literacy programs to reach every family in our service district. 
      • Partner with families, caregivers and schools to improve K-12 grade-level reading. 
      • Improve adult literacy rates by increasing participation in Aspire Greater Cleveland. 
  • Strategy 2 — Support student success through programs and partnerships with families, school districts and other community agencies. 
    • Objectives: 
      • Help children begin school with necessary kindergarten readiness skills. 
      • Provide K-12 students with out-of-school time experiences that inspire curiosity and support educational outcomes. 
      • Reduce barriers to student resources. 
  • Strategy 3 — Contribute to the region's economic growth. 
    • Objectives: 
      • ‚ÄčEstablish our position in the workforce development ecosystem by increasing awareness of services and expanding partnerships. 
      • Increase Innovation Centers and services to support entrepreneurs and small business growth. 
      • Offer programs that support non-traditional pathways to educational attainment. 

2. Prioritize connections with our customers and our communities. 

  • Strategy 1 — Build and enhance our reputation in the community. 
    • Objectives: 
      • Deliver excellent customer service that delights and exceeds expectations. 
      • Implement CCPL rebranding program. 
      • Revise communications strategies to ensure they are inclusive and connect with all residents in our service district. 
      • Strengthen relationships with community organizations and businesses to generate and expand Library support. 
  • Strategy 2 — Strengthen the region's social infrastructure.
    • Objectives: 
      • Expand information literacy offerings to support informed participation in civic life. 
      • Provide open, welcoming spaces that encourage collaboration and connection. 
      • Increase programming that promotes civic dialogue. 
  • Strategy 3 — Refine processes and partnerships to serve our communities through our dynamic, welcoming spaces and commitment to open access for all. 
    • Objectives: 
      • Collaborate with local government and organizations to deliver information services related to e-government, transportation, housing and food assistance. 
      • Engage in partnerships to address health disparities in our communities. 

3. Nurture a culture of inclusion and respect that empowers staff and equitably connects our communities to opportunity. 

  • Strategy 1 — Prioritize digital equity and inclusion. 
    • Objectives: 
      • Increase digital literacy training inside and outside library branches to expand opportunity for all. 
      • Help narrow the digital divide and connect all residents to the digital economy. 
  • Strategy 2 — Integrate diversity, equity and inclusion into program and service planning. 
    • Objectives: 
      • Develop a portfolio of programs that celebrate and advance cultural understanding. 
      • Build a collection that reflects and represents the diversity of the communities we serve. 
      • Ensure accountability through DEI outcome reporting. 
  • Strategy 3 — Integrate diversity, equity and inclusion into CCPL operations. 
    • Objectives: 
      • Train and support staff as we strengthen our organizational cultural competency. 
      • Develop talent recruitment and retention programs to grow and support a diverse workforce. 
      • Contribute to economic opportunity for all by establishing a supplier diversity program.