There is no fee to sign up for this service, but your cell phone plan’s regular text messaging rates still apply. Please contact your cell phone service provider for rate information.
The Shoutbomb service processes all requests within 60 seconds of receiving your message, but some cell phone providers do not deliver this first message promptly. If you still haven’t received a reply after 4 hours, text the keyword RESEND to1-216-600-0080. You can only use the RESEND command three times per day. This limitation is in place to protect from spam messages.
Texts will be sent only when activity on your account triggers a message.
Service may not automatically transfer to your new phone. To transfer service, text the keyword SWITCHPHONE to 1-216-600-0080 and follow the prompts.
Yes. Text ADDCARD to 1-216-600-0080 . You will need to know the library card number or username plus the PIN for the card you want to add. Text MYCARDS to confirm the additional account has been added to your service
Manage and keep track of your library account by texting these keywords to
1-216-600-0080 .
TIP: You can text
HELP to
1-216-600-0080 at any time for a complete list of keywords.
ADDCARD - Add a secondary library card or Username to your account.
DROPCARD - Remove secondary library card or Username from your account.
FEES- Toggles notification on/off when fees are added to your account (automatically turned on when you register).
HELP - Request detailed descriptions and how to use each keyword.
HL - Request a list of your items currently on hold that are ready for pickup.
HOLDS - Toggles hold notices on or off (automatically turned on when you register).
IOWEU - Shows you any fee you owe broken down by card number or username.
MYBOOKS - Lists the status of all the titles checked out to your library account.
MYCARDS - Lists all of the cards on your Shoutbomb text messaging account.
NOTICES - Turns your notice settings on or off.
OA - Request to renew all overdue items.
OL - Get a list of overdue items.
OVERDUE – Toggle notification on/off for 1,14 and 28 day overdue warnings (automatically turned on when you register).
QUIT – turn off the text messaging service.
RA - Request to renew all eligible items.
RESEND - Resend the last message from Shoutbomb.
RENEW – Toggle notification on or off for 1 day due date warnings (automatically turned on when you register).
RL - See a list of items you can renew.
SIGNUP - Register for text messaging service.
SWITCHPHONE - Switch carriers or phone numbers.
TEST- Test your connection to Shoutbomb service.
To cancel your service, text STOP or QUIT to 1-216-600-0080.
Will OverDrive Users still receive text message notices?
No. Text messaging will no longer be supported for placing holds in OverDrive. Customers who receive text message notifications for OverDrive holds and currently have holds placed using the
"@librarytext.org" address should edit their holds settings to remove that address and replace it with a valid personal email address. This will avoid interruption in hold notification services for eBooks and audiobooks. Instructions for editing your holds settings can be found in this
OverDrive Help article.
Customers can remove a "
librarytext.org" address from their library account by
logging into their account and selecting the "
Edit Account" button to replace their "
librarytext.org" address with a valid personal email address.